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The Insolvency Service puts small files (known as 'cookies') onto your computer. Most websites do this. These cookies are used to:

  • help us understand how you use the service so we can improve it
  • remember what notifications you have seen so you're not shown them again
  • temporarily store the information you enter as part of your application

The cookies aren't used to identify you personally. They're put onto your computer to make our service work better for you. You can edit or delete the cookies.

Find out how to edit and delete cookies

Introductory message cookie

When you first use our service, you may see a pop-up 'welcome' message. Once you've seen this, we store a cookie on your computer so it knows not to show it to you again.

Name Purpose Expires
seen_cookie_message Tells us not to show 'welcome' message again 1 month

Security restrictions cookie

We use a cookie to override security settings if we know the machine you're using is trusted.

Name Purpose
_cfduid Overrides security settings if your machine is trusted

We also use a cookie to ensure you're a friendly user and not a malicious attacker.

Name Purpose
_csrf_token Identifies friendly human users