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Accessibility statement for Apply for bankruptcy service

This accessibility statement applies to .

This website is run by The Insolvency Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • read most of the website on devices without a screen, like a braille computer

We also try to make the website text as simple as possible to understand.

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use .

How accessible this website is

Parts of this website are known to have barriers. For example:

  • Some elements of the website have insufficient contrast, not meeting the 3:1 ratio, while in a focused state. This means they may be less distinguishable from other elements to users.
  • Some form fields don't have a label associated with them. This means screen reader users don't get all the required information relayed to them when the field receives focus.
  • HTML tables are not marked up correctly. This means the relational information in these tables is not relayed to screen reader users.
  • The purpose of several links on the website isn't clear without additional context. This context is visually present but not relayed to screen reader users.

Feedback and contact information

If you need help completing this service, you can contact The Insolvency Service helpline:

If you contact us using our online form, we'll respond within 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website's accessibility

The Insolvency Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the Web Content Accessibility guideline 2.1

  • Some tables in content are missing headers. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  • Some form elements are missing associated labels. This means assistive technologies can't relay the intend of the field to users. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).
  • Some links with the same text phrase don't have additional labels associated to differentiate them. This means screen reader users can't identify the purpose of these links without additional context. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose).
  • Some HTML code isn't marked up according the W3C HTML5 specifications. This could influence the way assistive technologies interpret the HTML code. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).

What we're doing to improve accessibility

The issues are currently being worked on, and a new version of the site is expected in 2022 .

Preparation of this accessibility statement

This statement was prepared on 23rd December 2021.

This website was last tested on 17th February 2021, by Nomensa Ltd

For the audit a representative sample of 18 pages was selected, that contained a good selection of the available templates and types of content presented on the website. This sample was tested against all 50 Web Content Accessibility Guidelines 2.1 A and AA level success criteria.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.